Previous telephone customer service required. Possess a high School diploma or GED, 1-3 years of prior customer call center supervisory experience.
Hours of operations are 24 hours a day, seven days a week, 365 days a year.
#CALLCENTER TEAM LEAD PROFESSIONAL#
Observes professional standards of conduct, attendance and dress code.įive days a week, schedule to vary based on business need.Enforcing policies & procedures to include operational standards, call metrics, maintaining customer service levels, and improving quality of service.Support staff and handle escalations on a 24x7x365 basis.Actively participate in development and documentation of Work plan and associated procedure.Actively participates (with Operations Supervisor) in inter-departmental management meetings and pertinent inter-departmental communications.Aid staff on computer, telephone, fax, and copier operations.Monitor individual performance of all Call Center staff.Plans, coordinates, reports and assists with the day-to-day operations of the Call Center.Collect and tabulate workload statistics.Adjust daily team/staff assignments to accommodate workloads and priorities.Monitor/supervise/chart operations and work flow.Managing, leadership, training, motivating on a daily basis.The Team Leads will assist the Operations Supervisors in overseeing daily operations of the Call Center Unit. Conduent’s solutions deliver exceptional outcomes for its clients including $17 billion in savings from medical bill review for workers compensation claims, up to 40% efficiency increase in HR operations, and up to 40% improvement in processing costs, while driving higher end-user satisfaction. It’s why most Fortune 100 companies and over 500 government entities depend on Conduent every day to manage their essential interactions and move their operations forward.Ĭonduent’s differentiated services and solutions improve experiences for millions of people every day, including two-thirds of all in the U.S., 11 million employees who use its , and nearly nine million people who travel through daily.
Through people, process and technology, Conduent solutions and services automate workflows, improve efficiencies, reduce costs and enable revenue growth. Conduent delivers mission-critical services and solutions on behalf of businesses and governments – creating exceptional outcomes for its clients and the millions of people who count on them.
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